FAQ

Where is my order?

We strive to send every order as quickly as possible! We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated shipping time.

I have received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this may not be possible at times. Rest assured, you will get all your items.

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 01 to 02 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777to locate your package at your local post office.

Where based your warehouses and suppliers?

The United States, China, Turkey, India, and other countries around the world

How do discount codes work?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.

Is it possible to get special discounts?

In addition to regular discounts we offer bulk discounts if you buy for your group of friends or family, for orders between 10-20+ items of the same product. Just reach out to our support team to find out what we can do for you!

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via E-mail: support@dodzi.com or by our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within 06 to 24 hours) your order cannot be canceled. For more information on our cancellations, returns & exchange policies, please click here.

How long will it take to receive my order?

Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.

DELIVERY TIMES

Because of the Corona Corvid 19 pandemic, delivery times are longer than usual: 

USA Customers

Shipping from our USA warehouses3-10 Business Days
Shipping from our warehouses outside the USA
07-14 Business Days


International Customers

Shipping from our USA warehouses
07-14 Business Days
Shipping from our warehouses outside the USA
07-14 Business Days

 * THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What's your return and exchange policy?

For more information on our cancellations, returns & exchange policies, please click here


Still got a question? Contact our support team via: support@dodzi.com